The Law Society of Hong Kong mobile application (App) – FAQ & Troubleshooting

I cannot log in. What should I do?

• Check which login method has been adopted - there are six (6) of login options.
• Make sure you have updated your correspondence email address and mobile number that have been registered with the Law Society so as to receive OTP (one-time password) for login the App in a secure manner. You can update your personal particulars at Members’ Zone - “Change Personal Particulars”.
• Check that your password or personal particulars for login is correct.
• Tap “Forgot Login ID”, “Forgot Password”, “Change Personal Particulars” to reset.
• If your account is locked, wait 15 minutes.
• Update the App to the latest version.

My biometric login (FaceID / TouchID / Fingerprint) is not working.

• Ensure biometrics are enabled on your device.
• Clear biometric data in: Settings → Authentication & Security  → Clear Biometric Data 
• Re-enable your biometric in: Settings → Authentication & Security → Biometric Login.
• Restart the device.

I changed phones. Why do I get a device binding error?

You may see messages like:

• “Device not recognised”
• “Maximum device limit reached”

Solutions:

• Go to: Settings → Authentication & Security → Linked Devices → Link a Device during login.
• If the limit is reached, request a reset in Settings → Authentication & Security  → Linked Devices → click a selected Device → Unlink Device → Unbind this device or contact: mobileapp.support@hklawsoc.org.hk.

I cannot enrol in a course.

• Course may be full or closed, or for RME course, you may not attain the pre-requisite.
• Pull down to refresh.
• Ensure your membership is active.

My payment fails.

• Use a supported payment method (e.g. credit/debit card, e-wallet account) or ensure you have a bank App with FPS (Faster Payment System) activated.
• Disable VPN / firewall.
• Retry with stable Internet.
• Take a screenshot and contact us: mobileapp.support@hklawsoc.org.hk if it continues.

My CPD or RME records are missing.

• Pull down to refresh the page.
• Make sure you're logged in with the correct membership ID.
• Recently completed courses may take 1–3 working days to appear.
• Contact support with:
  
  • Course name
  • Date
  • Confirmation email (if available)

I did not receive a confirmation email.

• Check your spam/junk folder at your email inbox.
• Ensure your registered email is correct.
• Go to My Enrolment Record → Enrolled Courses to retrieve enrolment details and download course materials

My membership QR code will not load.

• Ensure you have Internet access.
• Pull down to refresh.
• Confirm your membership is active.

The QR code cannot be scanned.

• Increase screen brightness.
• Avoid anti-glare screen protectors.
• Tap the QR code to enlarge it.

I cannot open the President’s Letter / Publications / Circulars / Law List / Professional Guide issues.

• Check your Internet connection.
• Update your device’s browser or PDF viewer.
• Log out and log back in.

I don’t see the latest publications.

• Pull the page downward to refresh.
• Confirm your membership type includes access permissions.

The App is slow, freezing, or crashing.

• Fully close and reopen the App.
• Restart your device.
• Update the App.
• For Android: clear the App cache.

If you still need help:

Email: mobileapp.support@hklawsoc.org.hk

Please include:

• Your full name, membership number and contact information
• Device model & OS
• App version (Settings → About)
• Screenshots (if possible)